Help! You can’t access this store because trial ended

New Member
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Hi I’ve been trying to close my shop for months. I can’t log in because my trial ended. But I’ve been charged $30 for 4 months for this service.  I will not put my card in another time to pick a plan. Please refund my money and close my shop!! 

Shopify Staff
Shopify Staff
886 78 219

Hi @AshLeeCraftShop,

If your trial has ended, but you are still being charged, you likely have another store for which there is an active subscription. If you head to this page, you can enter in your email address and will be provided with an email that contains a list of stores associated with that address. You may wish to try multiple addresses if there's numerous ones you may have used. Once you've done this, you can log into any stores you see and close them if they are still active. Once you have closed your store(s) you will no longer be charged.

If you are unable to locate your store or close it, please contact our support team directly and they will be able to assist.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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