My Shopify Commerce Account has been approved. So, I'm really happy about that.
I followed all the instructions to added products to catalog, customized my page, and published my shop.
I received a message saying that my Facebook Shop is live. However, I don't see my shop. It mentions that it could take 24 hrs for changes to show. It's been over 48 hrs now. Can some one please help me with this? Thanks so much
Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
It is great that you have been approved, that is usually half the battle! Facebook integrations can take 24 hours to connect - though if it's been longer than that I definitely have some steps that can help! A couple of things on the Shopify side of the integration worth checking into is to make sure that you have a Refund, Privacy, and TOS statements set up - to do that you can go to Settings > Checkout in your Shopify Admin. These statements are a requirement for a Facebook shop tab.
Next, you'll just want to make sure that all of the collections that you want visible on Facebook are set to that visibility within Shopify. To do this you can simply go to your Collections in your Shopify Admin (Products > Collections) and on the right-hand side of the screen for every collection you can see which Sales Channels it is visible to.
Another common problem is the template on Facebook may not have a shop tab. For example, the Business template does not, but the Shopping template does have a Shop tab. You can log into your Facebook page in order to make sure this is set up correctly! The steps for that are:
Lulu | Social Care @ Shopify
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I'm working on my page today. I am a little confused about something.
When I add my products. Should I add them from my Shopify products page or from Facebook Commerce. If I add them from FB Commerce, you have to resize all your images to 500x500. So, I'm not clear on which place to add my products? I hope I've explained this okay. I also noticed that part of my store is showing on my FB shop and some pics are missing. https://www.facebook.com/silkheirloomwreaths
Lulu, I finished following all the instructions. The last one, I removed all the Sales Channels from Business Integration. Now I have to re-install the Sales Channels. Now I forget how to do that. I just looked at my Facebook Shop but there is no shop at all now. Thanks again for your help.