Help with payout locked

New Member
3 0 0

Hello I really need help, I did not realize that you have to be 18 and entered my Bank account and now my payout is locked, How do I change my SSN and DOB to my parents name but still get the funds? and why does it have to go through the bank? is there a way I can make it go to my paypal? 

Shopify Staff
Shopify Staff
1400 138 381

Hey there, @Themtblifestyle 


Bo here from Shopify Support! 


Thank you for reaching out regarding this. As this is an account sensitive issue, I will be reaching out to you via email. For any account-specific issues like this, I would have to advise that you reach out to our support team directly for the fastest response as we cannot discuss account details over a public forum such as this. If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email. You can also reach our Support team @ShopifySupport on Twitter or through Messenger on Facebook here.  


I will send an email directly to the email you use for this Community account to confirm your store details. Once you respond to this email I can then escalate this to our Account Integrity team to update your details on the account for you. These escalations can take 2-3 business days to complete. 


And to answer your question; there is no way to have your Shopify Payments paid out to anything but a bank account. PayPal would be a separate, competing payment gateway to Shopify Payments. 


All the Best, 



Bo - Social Care @ Shopify

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