Help with shopify payments on hold

New Member
4 0 1


I've got the following error on my store:


How do I resolve this? The only message I'm receiving is about my VAT number and I have explained I do not have one.

1 Like
Shopify Staff
Shopify Staff
95 14 19

Hey @wedoattitude 

Eunice here from the Shopify Community. Thanks for posting!

As the message on the screenshot shows, I advise contacting Shopify Support directly for help with this. The easiest way to connect with a Support Advisor is via online chat, but you can also book a callback when capacity allows. To contact Shopify Support just click here.

If you have any issues contacting Shopify Support please let me know here.


Eunice | Social Care @ Shopify 
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