Help with shopify ping

New Member
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I hate how theres not much customization you can do with Shopify ping. I'd like to remove the notification customers get when they visit my website. I don't like scammy stuff and pop-ups and notifications here and there, I'm fine with keeping the message when customers open the live chat, but I want to remove the "1" notification they see on the live chat. 

Shopify support wasn't really able to help with this, so they recommended I ask someone on the forum as there is any coding I can do to fix this, thanks.