Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
I am so sorry to hear that you are having trouble getting through to our support team. We have changed the help centre recently so here is a quick clip for you to show how you can contact support on our help page. We are also offering a call-back only system now to avoid long waiting times, this option will show up as soon as there are available agents ready to take your call.
You can find our online chats and email here or of course, I can help you out with any questions here too.
I hope this helps but please let me know if you need anything else at all!
Lulu | Social Care @ Shopify
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