Help!!!

My_exotic_shop
New Member
2 0 1

I received an email stating that if an item was removed from my store and the form wasn't filled out that my store was going to be closed! I removed the item but it is not letting me click submit on the form. Is there any way to reach support? I’m not getting any responses back on the email.

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Sophia
Shopify Staff
Shopify Staff
858 56 98

Hello, @My_exotic_shop!

Sophia here from Shopify.

Responding to the email you received from Shopify was the correct thing to do. I know how important it is for your business to see this resolved as soon as possible, though we cannot guarantee a response time via email.

For confirmation that you responded to the correct email and that your message was received, you can get in touch with Shopify Support 24/7 through the Shopify Help Center. Once we have authenticated you as the store owner, we'll be able to look at previous tickets and make sure your ticket is in the right hands. Thank you for your patience and understanding.

Sophia | Social Care @ Shopify 
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