Hey I am trying to connect my Domain with shopify store but it shows an error.

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New Member
3 0 1

I have purchased a domain and trying to connect it to my store but it shows me an error "A store with that domain name already exists". Can somebody help me regarding this Issue?

 

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Shopify Staff
Shopify Staff
873 90 166

Hey there, @HThakur 

 

Bo here from Shopify Support! 

 

If you could provide me with a screenshot of the DNS Settings to prove ownership of the domain, I will be able to go ahead and make that available for you! In these cases, the domain is usually connected to a store that is no longer open, the store owner may have forgotten to disconnect the domain when they closed their store and the domain has since expired and become available for you to purchase. Once you can prove that you own the domain our team will be able to make it available to you. 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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New Member
3 0 1

The problem has been resolved. Thank You.

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