How To Stop Spam Bot Registration??

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Excursionist
52 0 10

Update on the new account creation by the Russian bots: 103K!

We are now averaging 45 new accounts every 15 seconds and I haven't heard a peep from Shopify support since I live chatted with them ealier when I posted here. 

Some Russian hacker found a hole in the way Shopify allows customers to create accounts and is exploting it like a DDoS attack of sorts.

I wish they would fix this issue if they've known about it for years.

I tried the Ellipsis Human Presence Technology app and it does absolutely nothing.

Stay Cool... with Shopify. -Brian
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Shopify Expert
3976 17 334

I am sure they are sweating it. There is a point where if 500,000 shops all start accepting 100,000 new accounts per 8 hours... Shopify will cease to operate. Period. Can you imagine the sweating going on right now? It is likely Old Spice stock is a super buy right now! 

Custom Shopify Apps built just for you! hunkybill@gmail.com http://www.resistorsoftware.com
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New Member
4 0 0

Hi Brian,

The Ellipsis Human Presence Technology app works, but you need to complete few steps to set it up before your site is protected. If you are confused about what to do, I'd recommend emailing John from Ellipsis, and he can walk you through the steps. Once you set it up, the protection kicks in after a few minutes.

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Excursionist
52 0 10

Would Temporarily disabling customer accounts effect the current "real" accounts? If we disable the ability to have accounts, this stops completely for this bombardment of new accounts as well as legit ones. 
 

I want to know if we can and it won't have any negative effect on current accounts.

Stay Cool... with Shopify. -Brian
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Excursionist
52 0 10

@Moto Werk, We completed all the steps it had us do and nothing seemed to happen at all. It shows suspicious vs real, but it's not detecting these new accounts because they are skipping the form on the page completely and using a browser script to create accounts on the backend it seems. 

Stay Cool... with Shopify. -Brian
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Shopify Partner
9 0 3

@Moto Werk, thanks for alerting us to the issue.

@Brian, this is John from Ellipsis Human Presence Technology.  Thanks for your interest.  I'd be happy to help you solve the issue.  I took a look at your setup and it appears you were about 75% complete with the 4 step process.  I took care just took care of the last step for you.  If you would like to re-enable the account signups on your store I'd be happy to try creating a test account.  You shouldn't receive any more spam account signups.

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Excursionist
52 0 10

@John Schulz We are working with Shopify to resolve this, it shouldn't have happened because of a flaw in their system. If they come back with no solution, we'll give the app a try.  Thanks.

For now, we had disabled customer accounts on the website and put a stop to these spammers.

It stinks it also effects current real customers, too. :(

Stay Cool... with Shopify. -Brian
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Shopify Partner
9 0 3

@Brian , I hear you.  That is acutally the #1 reason Shopify customers user our app is to fix that very issue.  No worries, I reverted the change.  If you end up wanting to try the Human Presence app again, please let me know and I'll be happy to fix it right up for you.  Good luck to you!

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New Member
4 0 0

@Brian  We disabled customer accounts as well, but that only worked for 24 hours, after which time the bot attacks resumed. The problem is two-fold: (1) some bots automatically use the customer account registration form, while (2) other bots exploit the Shopify programming code in the liquid theme that is not connected to the customer account at all. Shopify has no solution whatsoever. We waisted several weeks on this issue with them. If you read my original post carefuly, you can see that I quoted the Shopify guru final reply. Here it is again:

"Our escalated technical team had a deep dive into the entries and how they're being created using the tools at their disposal - essentially, because of the template-based way that Shopify sites are often created, bots can sometimes be programmed to access their code regardless of which entry points are offered on the site itself.

Removing mailing list signups and links in the header (like you had done) will help, but the best way to put a halt to bots is to use specialized software like the Ellipsis app that you've installed. .."

Again, once we completed all the set-up steps with Ellipsis, the app fixed the bot problem. We have not had even 1 bot attack or fake account since then.

Hope that answers your questions.

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New Member
4 0 0

Hi John,

Your app rocks!!!

Thanks for developing it :-)

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