Hello is there a way to stop pointing domain to shopify (want change to registrar and web hosting company to namecheap) without accessing shopify because i am on pause mode and want to remove store without accesing admin section?
I tried to change the cname record and URL Redirect Record to original registrar and web hosting company - namecheap but doesnt work. One domain says "This site can’t be reached" and one just chainged cname record and says "Your connection is not private".
Hoping to get some clarification to help point you in the right direction (pun intended). Jokes aside, it is a bit unclear if the domain was purchased through Shopify, or if the domain is managed through a third-party domain provider.
In addition, if the domain is managed through a third-party domain provider, and updating the DNS records does not work, then you will need to reach out to their support for further troubleshooting as they'll have access to the tools needed to get your domain operational. However; if the domain is managed through Shopify, then let me know as I'd be happy to verify the store to see what we can do to help you gain access.
May I ask why you're hoping to remove your domains?
Thank you for the clarification! You should be good to go once your changes have taken effect. If you have any issues with how the domain operates then it would be best to reach out to Namecheap support as they'll have the tools needed to better assist you.