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Aria here, one of the Social Care gurus at Shopify.
It's great you decided to use our Multi-Currency feature. It will definitely simplify things for your International customers. Customers in the following countries will automatically see their own currency:
If you prefer, you can install a currency selector to allow people to choose which currency they want to pay in.
The default currency for customers outside of these countries will always be your store currency, there isn't a way to change that. In Canada, stores are given a choice over whether they are paid out in CAD or USD but you can't choose one and have the other as your default selling currency.
You will most likely find the bulk of your customers are in one of the countries listed above. My store is based in Canada as well but I do general targeting using Instagram and Facebook groups so I haven't targeted people by country very much. Despite that, the majority of my customers are in the USA, followed by the UK, then Canada. A small minority are in Australia, New Zealand, France and Germany. This means my French customer is the only one outside of Canada who paid in CAD.
Shopify Payments is growing as well and will be available in more countries with time. When I joined Shopify just over three and a half years ago, it was available in the US, Canada and the UK only. That should give you some idea of the speed of growth.
What sort of marketing plan do you have for your own store?
I was told by the support team that this automatic currency geolocation feature is only available to Shopify Plus accounts ($2K/month).
On my store with Shopify payments enabled and when I use a VPN to simulate a customer in the countries you mention, the currency selector doesn't adapt automatically to the local currency.
Customers expect to see their local currency by default, not having to change it manually.
Apps can do that but they slow down the store considerably (especially the collections page) with the currency conversion and at the end customers have to pay in the store currency instead of their own local currency.
1) What's your view on this?
2) If you confirm that we cannot have the geolocation feature, do you know if it will be available to all Shopify subscriptions in the near future?
3) How can we select a "default" currency in the currency selector (Debut theme)? USD for example, even if the store payout currency is in EUR.
Thanks a lot for your feedback, I contacted Shopify support directly and they changed my store default currency to USD, like you. So yes, it's possible even in Europe. Just the payout currency has to remain in EUR. Store and payout currencies are 2 separate concepts for Shopify.
I pushed to have the geolocation enabled for everybody in the future, let's see.. Unless I didn't get something, it's not complicated, I did it myself in PHP in the past. They just take the IP address of the customer, then check with a database in which country it comes from and then they know the currency to use.
Useful link from Shopify:
The Multi-Currency checkout feature is available on all plans, not just Plus. As long as you're using Shopify Payments, it will be fine. I happen to be using it myself on the Advanced Plan.
My customers do automatically see their own currency as long as they're in a Shopify Payments country. I contacted friends and family in other countries to test this for me and I can see in my orders the currency it was paid in.
The default currency for anyone who is not located in a Shopify Payments country will always be your store currency, this can't be changed. If your payouts are in Euro, the default currency will also be Euro.
If you still have more questions on this, let me know.
No, I remember asking my sister to check it for me. She's in the UK, I'm in Canada. She visited my store before I set up the multi-currency checkout. After I set it up, I asked her to visit my store to let me know which currency she could see and she sent me a screenshot to show it was in GBP. It wasn't something she had to select. My store doesn't actually have a currency selector on it, the currency only displays automatically. It shows up in the order to show which currency they paid in like this:
My store currency is CAD.
It sounds like the issue may be due to the way your Currency Selector has been coded. Did you do that yourself or hire someone to create it? This guide explains more about the options that are available for setting up the Currency Selector. If it's not working the way you intended, a Shopify Expert could help code it correctly.
Not all merchants want this feature. There are costs involved due to the fluctuating exchange rate. For that reason, we allow everyone to decide if they want to use it or not. It can be used on any plan as long as Shopify Payments is the active credit card gateway.