How do I cancel a Paused store?

Compica
New Member
2 0 0

Hello! I want to cancel my online store because I stop selling, but I can't do it. Could You help me? Because button on the bottom page, where I can cancel store doesn't work

my store https-goyourstyle-com.myshopify.com

Thanks!

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chong
Excursionist
32 1 3

log in to your shopify admin at www.shopify.com

 

Settings -> Plans & Permissions

 

Scroll all the way down. 

You will see the option to cancel or pause. Hope this helps.

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Don
Shopify Staff
Shopify Staff
1298 79 172

Hi there @Compica!

Don here from Shopify.

Thanks for sharing your query with us here in the Shopify Community.

You mentioned you wanted to be able to close your Shopify store yourself, but that you have not been able to do so thus far.

Could you share any more info on the issue with the button not being available that you mentioned?

If you could share a screenshot of the button as it appears now and any other info you have on what's happening here, we can check this out with you.

All the best!

 

Regards,

Don

Don | Social Care @ Shopify 
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Compica
New Member
2 0 0

Compica_0-1618315423512.png

This button remove online store doesn't work

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chong
Excursionist
32 1 3

Hi, you can remove your plan via the shopify app for phones too. 

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Don
Shopify Staff
Shopify Staff
1298 79 172

Hi again @Compica!

Don from Shopify once again.

Thanks for sharing that screenshot with me here!

Could you please check again on the guide to closing your store to ensure you are following the steps outlined there?

If you can head to the Settings > Plans and Permissions menu in your Shopify admin, and scroll down to see the 'Sell or Close Store' option there, you should see the option to 'Close store' there.

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Let me know what happens when you head to that specific menu and select the option to 'Close store' from there, please!

 

Regards,

Don

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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