How do I cancel a Paused store?

Shopify Staff
Shopify Staff
938 97 158

I suggest reactivating your account and canceling the account. If there is an invoice incurred in order to cancel (there likely won't be) I will investigate a refund. Please provide your MyShopify URL to me here when you have canceled the store.

Thanks. 

Cal | Social Care @ Shopify
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Tourist
7 0 1

Cal are you a real person or a robot?

 

You just repeated the same thing you said 2 posts ago (or maybe you just cut and paste everything?)

Can you clarify what is 'investigate a refund'?

Can you confirm (as your team did previously) that if I paiae my account and then want to cancel it I will not be charged, and that if I am it will be refunded (not investigated but actually refunded.)

 

Thanks for being as clear as mud and making me posts a simple questions 3 times now (let's see how many more times I have to before you give a straight answer!)

 

My shop URL is

https://shop-labs-au.myshopify.com/

 

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Tourist
7 0 1

Fyi Cal it says it's going to charge me.

 

Screenshot_20201102-160132_Chrome.jpg

 are you going to honour your previous comments and provide me with a refund?

 

Thnx

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Shopify Staff
Shopify Staff
938 97 158

Hi @FLo711! It appears your store is still active. Let me know when you've canceled your store, and I'll investigate a refund on any invoice that is incurred.

Thanks! 

Cal | Social Care @ Shopify
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Tourist
7 0 1

Screenshot_20201103-113940_Chrome.jpg

 no it's paused as the screenshot shows. I will cancel it now and expect you to issues (not investigate) a refund asap

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Tourist
7 0 1

The ship is closed I was charged 4.83 please issue a refund ASAP.

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Shopify Staff
Shopify Staff
938 97 158

Thanks. I've emailed the account owner with more information relating to this request. 

Cal | Social Care @ Shopify
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New Member
3 0 1

@FLo711  @Cal Hi I'm having the same issue the cancel store button doesn't work and it forces me to choose a plan or wait for a subscription renewal. I can't even email support as you must select a store first and since mine is paused it doesn't show. leaving me with no choice but to be charged. id like to request a refund for when I inevitably get charged. as It literally says you can cancel your store at any time for free.

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Shopify Staff
Shopify Staff
938 97 158

Hi @edofile! How are you today? Did you get this addressed? 

If not, please feel free to share the MyShopify URL of your store with me here and I'd be happy to take a look. 

Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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