I suggest reactivating your account and canceling the account. If there is an invoice incurred in order to cancel (there likely won't be) I will investigate a refund. Please provide your MyShopify URL to me here when you have canceled the store.
Cal are you a real person or a robot?
You just repeated the same thing you said 2 posts ago (or maybe you just cut and paste everything?)
Can you clarify what is 'investigate a refund'?
Can you confirm (as your team did previously) that if I paiae my account and then want to cancel it I will not be charged, and that if I am it will be refunded (not investigated but actually refunded.)
Thanks for being as clear as mud and making me posts a simple questions 3 times now (let's see how many more times I have to before you give a straight answer!)
My shop URL is
Hi @FLo711! It appears your store is still active. Let me know when you've canceled your store, and I'll investigate a refund on any invoice that is incurred.
@FLo711 @Cal Hi I'm having the same issue the cancel store button doesn't work and it forces me to choose a plan or wait for a subscription renewal. I can't even email support as you must select a store first and since mine is paused it doesn't show. leaving me with no choice but to be charged. id like to request a refund for when I inevitably get charged. as It literally says you can cancel your store at any time for free.
Hi @edofile! How are you today? Did you get this addressed?
If not, please feel free to share the MyShopify URL of your store with me here and I'd be happy to take a look.