How do I close a store while on pause

Highlighted
New Member
4 0 0

Hello, 
I've paused my store a while ago. Now I decided that I need to close it. However I cannot get in my store without selecting a plan, because it is paused. I don't want to be charged a plan fee just for the purpose to close the store immediately. What do I do? I need to remove the store, and also the domain attached to it. 

0 Likes
Highlighted
New Member
4 0 0

This doesn't help. It says the same thing I wrote. That I have to choose a plan to get to my store. I'm not going to pay just to close the store immediately.
I don't understand why Shopify doesn't have a proper support system that can help me close the store. This is just ridicilous.

0 Likes
Highlighted
New Member
1 0 0

Did you ever figure this out?  I'm in the same boat.  I incorrectly thought pausing would stop me from building or adding, not lock me out of the admin entirely!  I have some trial plugins that I need to cancel before I get billed, but not sure how that even works...

0 Likes