Hank here from Shopify.
Sorry to hear you are experiencing an issue with getting in touch with the live team via the contact form option.
To better serve our merchants during this time, we’ve moved some phone conversations to online chats and email. So depending on wait times, you may get prompted with a link to get a callback from one of our Guru team, but you still have the option of the live chat, and email teams also via this link here.
We are busy hiring people so that everyone who reaches out to Support is connected with a Guru as quickly as possible. With the introduction of our callback system, we’re helping merchants spend less time on hold.
I along with those participating in the community can also assist you with queries via the forum, although this would not be a live chat service, which some may prefer.
I hope you are able to connect with us soon!
All the best,
That is great you were able to locate the queue, and we truly appreciate your patience, Iris.
Have a great day!