How do I contact customer support?

Tourist
4 0 9

Either I am clinically inept or it is actually quite hard to find a way to directly contact customer support. I need to talk to Shopify support regarding billing. I looked around and haven't found neither an email nor some sort of chat with customer support. Only encyclopedia-scale FAQ pages. I must be blind.

 

So...

 

How the hell do I contact customer support?

 

Have a nice day, and don't forget to wash your hands.

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Tourist
4 0 9

Considering that a few hours have passed since I posted this and nobody has responded yet, I assume that I'm not the only one who has a problem finding a way to contact customer service? Surely it can't be that hard?

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Tourist
4 0 9

Edit: nevermind, I found their phone number.

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New Member
1 0 2

I"m having an extremely hard time getting in touch with them as well. Yesterday they disabled their chat feature. Today they've removed all other ways to contact them. They used to have the option to send them an email, but that has been removed as well. I've called a number that I found on google and have been on hold for 45 mins.

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New Member
1 0 1

We used to be able to get on line chat with support. Now all I get is this. When I try to log in or sign up, I just get kick back to my admin page. Help pleaseMicrosoft Edge 4_19_2020 5_22_34 PM.png

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Tourist
4 0 2

I'm having this problem too, have been trying for several days and no success. It's just a cycle you get locked in going round and round with no way to actually contact. It is actually extremely frustrating. Any luck in making contact?

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New Member
1 0 0

I am having the same issues in contacting their support service. Has anyone found useful links/numbers?
I migrated my domain to Shopify because of the 24/7 Support Service but I might have to re-think that

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New Member
1 0 0

Same problem here. Cannot get through to Shopify. Looks like CHAT has already been disabled. Maybe WIX is better? 

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New Member
1 0 0

I'm also struggling to contact them. It used to be quite easy, now seems impossible. My shop is offline and I don't know what the hell is going on. Anyone in the UK experiencing issues with Shopify ? TIA

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Tourist
4 0 2
Hope this helps! Good luck!
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