How do I get my old domain from a previous store back?

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New Member
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Hi, I  created a new store and want to have same domain as my old store. In this new store I have 3 months for free, so i have time to work on it, but I need the domain and I can't use it because is linked with the previous store.

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Shopify Staff
Shopify Staff
293 20 48

Hi, @alvarocriado

 

Is that a domain that you purchased from Shopify, or is that a domain from a third party host? 

Brie | Social Care @ Shopify
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New Member
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It's a domain that I purchased from Shopify.
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New Member
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So I still have the problem.. how can I recover my domain? Thanks

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Shopify Staff
Shopify Staff
293 20 48

Hi, @alvarocriado

 

Sorry for the delayed response there. If you own a Shopify managed domain and you'd like to transfer it to a different store, you can do so from within the admin of the original store, as long as the domain is eligible for transfer. Is the original store open, closed, or frozen? Thanks! 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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The original store is closed. And need to pay for accessing the admin panel and transfer the domain. That's why I contact you guys. I don't want to pay for getting the domain transferred to my new store, where I'm going to invest and buy a plan.

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Shopify Staff
Shopify Staff
293 20 48

No worries at all, we should be able to remove that for you. We'll just need to authenticate your account and get proof of ownership of the domain from you. I'll follow up with you via email shortly and we can go from there! Thanks. 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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