How do I get something reimbursed?

New Member
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Bought something from Shopify how do I get reimbursed?


Shopify Staff
Shopify Staff
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Hi, @Angela77

Could you tell me a bit more about what you hope to be refunded for? As per our Terms of Service, we do not provide refunds; however, we may be able to offer a refund on your subscription if the account is closed within a reasonable timeframe of the invoice generating. Theme purchases and domains are one-time non-refundable purchases. Shipping labels, credit card, and transaction fees are also non-refundable. Apps, on the other hand, may be refundable but only with approval from the app developer. 

If you can provide as much detail as possible about why you'd like a refund then I can help look into your request. 

Peter | Social Care @ Shopify 
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