How do I get to Shopify email support?

[Jo_Dane]

No matter what I do, I cannot get to a page where I can log a Shopify support email. Shopify always redirects me to the help topic and help forum page. Does anyone have any tricks?

I NEED TO CONTACT SHOPIFY. This is so beyond frustrating!

[Peter]

Hi, @Jo_Dane. 

I'm sorry to hear that you're having trouble connecting with our support teams. I'd recommend trying the following: 

1. Clear cache/cookies, restart your browser and try again 

2. Use Google Chrome Incognito mode

3. Try a different browser

If you're still having issues connecting with our support after trying those steps, then please reach out to us via Twitter or Facebook. I can also help you here via the Community if you're able to provide context on the question you have. 

[jasonavada]

If you don’t have time to chat live with Shopify’s support personnel, you can email them and read their answers when you do have time. Response times for emails are not as quick as live chat; a couple of hours from sending your support query should be expected. Please follow this guide to get to Shopify email support!