Eunice here from Shopify. Thank you for posting and welcome to the Community!
To talk to a Shopify Support Advisor you will need to book a callback. Please find instructions for this below:
1. Log into the Shopify Help Center.
2. Once you're logged in, select Support > Contact Support from the menu.
3. Type contact support in the search bar and then hit search.
4. Continue to get support then select request a callback from the options.
We understand the importance of phone communication when you're trying to work something out. Hopefully, we can reach out to you shortly and get those issues looked into.
If you run into any issues when booking your callback please let me know here.