How do I speak to someone

New Member
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I have been trying to talk to someone via chat for 30 minutes but keeps having me log in the takes me to the discussion board no matter what button I hit. 

Shopify Staff
Shopify Staff
1422 140 394

Hey there, @mmdonovan 


Bo here from Shopify Support! 


I am sorry to hear that you have been experiencing issues contacting support. When on the Help Centre page, you should see Support > Contact Support in the main menu or there's a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead. 

In some cases, Chrome extensions and cache can interfere with the Help Centre's login/authentication process and you might experience a "loop" when trying to contact our support. If this happens, I'd recommend clearing your cache or tlog out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed or our Facebook and Twitter support would be happy to help instead. You are welcome to contact us here on Twitter or here on Facebook.


Of course, if there is anything you would like me to help you with here, let me know! 


All the Best,


Bo - Social Care @ Shopify

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