This is an accepted solution.
Ted here from Shopify, thanks for posting your query!
I'm sorry to hear that you've closed your store! How was your experience using the Shopify platform? If there's any feedback you could provide I'd be happy to pass this along!
What you've described here is account specific which we're unable to support on a public thread via the Shopify Community. When you have a moment, please contact our live chat, email or callback support here so we can authenticate your account and take a closer look into this with you. If you can no longer log in as you have cancelled the store, please sign in as a guest instead as shown in this video example.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.
If there is anything else I can help you with, please let me know, I'm happy to help!