How do you cancel a postage paid return label?

18 1 2

Often times after printing a postage paid return label the customer changes their mind and decides NOT to return the package.  How do you go about seeking a refund for the unused label?  Not see that option on the Shopify website?

4 0 2

I know the answer to your question:  the labels expire - you only get charged if they're used...

that said I'm wondering how to remove an order from "return in progress" status if you know they won't be returning the items...