How do you fulfil a cancelled order?

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Shopify Partner
165 2 124

Hi There,

When an order is canclled, it shows as unfulfilled which is very confusing when trying to keep orders to process simple and well organised. We've also tried fulfilling them but they still show as unfulfilled.

How do we clean up these orders so they don't show as unfulfilled?

Cheers

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Shopify Partner
165 2 124

OK, Google turned up a bunch of posts the forum search didn't find but we're very confused sorry: Cancelled orders will still show as unfulfilled and it seems like Shopify staff (the ones I saw) think this is logical, expected behavior?

If so, add me to the huge list of frustrated and down-right angry people from those other threads - totally unacceptable.

On the cancel button, why not just add the unfufill function before the cancel function to unfulfill the order before cancelling it? Do we really have to debate this and put in feature requests etc? Just get it sorted.

https://ecommerce.shopify.com/c/payments-shipping-fulfilment/t/refunded-or-canceled-orders-showing-a...

https://ecommerce.shopify.com/c/payments-shipping-fulfilment/t/cancelled-orders-items-marked-as-unfu...

https://ecommerce.shopify.com/c/payments-shipping-fulfilment/t/canceled-order-unfulfilled-488156

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Shopify Partner
165 2 124

We took a bunch of pre-orders 6 weeks ago but because the unfulfilled badge displays incorrect info (see attached), staff, who have now learnt to ignore that badge, missed some orders.

 

Yes, if the orders list was filtered by unfulfilled, it's likely those orders would not have been missed. But after 25 years training staff and systemising businesses, INCORRECT INFO ALWAYS CREATES CONFUSION - ALWAYS!

 

So many people have pointed out this UI/UX bug, for the love of God, fix it.

 

Screen Shot 2019-04-18 at 6.20.35 AM.png

6 Likes
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New Member
2 0 1

Definitely, when i cancel an order, that process should AUTOMATICALLY clear the unfulfilled status. Nowhere does it say before you click cancel "would you like to fulfill the order when cancelling"? It is therefore assumed that it will automatically happen.

Build some code into the cancel order function that changes a canceled order to unfulfilled.

Why is there so much manual stuff to do to ensure your store is running properly?

1 Like