A buyer can open a dispute for a transaction through Resolution center, then the sellers will receive a notification to work out the case, give explanation and offer a solution that satisfies customers. Normally, customers often expect to receive a fast refund when they open a case. However, if the sellers decline to respond to the case or customers are not satisfied with the seller's offer. A dispute will be escalated to become a claim.
How to resolve Paypal disputes & claims
There are some reasons for customers to open a dispute:
Items did not arrive (No order shipping, no refund, slow shipping )
Significantly Not As Described which can be many cases. For examples:
As Described but bad-quality product
Solve disputes with customers
Once your buyers open a case on Paypal, you have 20 days to solve it. You should solve the issue as soon as possible, the best is within the first 24 hours.
Step 1: Check the order and define the issue
Step 2: Contact and apologize customers and give customers the solution
If it’s our fault/ shipping suppliers’ fault: issue refund/ discount or change to new product for the customer
Step 3: Ask the customers help to cancel disputes after the issue is resolved.
Step 4: Report to Paypal the proof of the case that has been solved
Solve claims with Paypal
Buyers can easily escalate the dispute to a claim if the problem can’t be figured out and Paypal will review it.
Depending on the goods and services that you sell. Make sure that you, a seller, prepare required documents to send to Paypal:
It isn’t worth fighting against the customers if you would like to run your business for a long time. Comprehending and taking actions with all the reference steps to some extent will help you cover the cost of doing your business.