How do you update date of birth so it can match with my ID

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New Member
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Please help

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New Member
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Also looking for an answer here 

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Shopify Staff
Shopify Staff
1037 87 116

Hi folks, 

Ted here from Shopify, thanks for posting your query.

Could you tell me a little bit more about this? Have you received an email or admin notification advising you to submit ID? If so, could you share the message with me or share a screenshot and I'll take a closer look into this with you. 

If either of you need an immediate response, I'd recommend chatting with our Support Advisors here or here for more info. 

Many thanks, 

Ted | Social Care @ Shopify
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New Member
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Hi Ted,

I put the incorrect date of birth for my client on her Shopify site, but now i can't find where to update it as it's nowhere to be seen, are you able to help me update this please?

https://in-style-with-dragonfly-collective.myshopify.com/ is the site

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Shopify Staff
Shopify Staff
1037 87 116

Hi @Bebrightnz,

Thanks for letting me know! Could you confirm if you or the client is listed as the account owner? Our Shopify Payments team would need to assist here and manually change that info. If you're listed as the account owner, I'm happy to send you an email now to help get that sorted. If the client is listed as the account owner, please have them contact our support here or here for immediate assistance. 

Thanks a mill, 

Ted | Social Care @ Shopify
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New Member
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Hey ok thanks

I’m the owner of the account for now so if you could please give me the email to sort this that would be great!
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Shopify Staff
Shopify Staff
1037 87 116

Hi @Bebrightnz,

Sure thing I've just sent you an email there with some more info if you could take a look. 

For anyone else that might be experiencing this, please contact our support here or here for further assistance.

Many thanks, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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