I am working on setting up shipping for my new online store. I have a quote and discount from my UPS store if I want to enter an agreement with them. However, your website says “Get up to 73% off UPS rates when you purchase postage through Shopify.” How do I see what the percentage off discount is for my Shopify store so I can compare rates? I have Shopify Advanced. Is it 20%? 73%? I want to give my shoppers the best rate possible.
I tried calling but the callback option isn’t working.
Great question! The discount applied for Shopify Shipping is not a specific amount is it is based on a few different variables such as courier, package type, and destination. The best rate will be provided to your customer at the time of checkout which means there are no extra steps you'll need to do to ensure your customer (and you) are paying the best price. As you're on the "Advanced plan" you'll get the highest possible discount level available when it is available during the checkout process
Pulling from our help doc here, we have a breakdown of the couriers, and discount levels per plan:
The help doc will provide examples of each courier, the package type, and the destination to give you an idea of how the discount works. I've included UPS below for you as that is the courier you're dealing with currently:
Let me know if you have any questions!
I'm afraid not. The information I've provided above is what we have available in terms of how our courier discounts work, and what level of discount to expect based on different variables.