How much money did you lose today?

Highlighted
Explorer
44 0 17
With today’s 4 hour outage between noon and 4:00 pm today, how much money did you lose? Sunday’s at this time of year are incredibly busy for our brick & mortar. We literally had to turn away customers who did not have cash, and had to deal with unruly customers because the line was so long while we were processing cash transactions with pen and paper. Our POS would not even process cash transactions with WiFi turned off.

We probably lost $500 in sales today - no joke. Not to mention the potential of lost customers. Maybe if we all post how much we think we lost, that will provide something tangible to Shopify (and their cloud services provider) to realize just how damaging this kind of outage is to their small business merchants.
0 Likes
Excursionist
12 1 0

Not much...Probably $140.00 since the 31st. We were averaging between $41.00 and  $70.50/day for a little over a week before this occurred. We just launched an introductory offer on our newest product and added some free downloads in the previous week.  Did tons of marketing and driving traffic only to have this happen.  Our store was in the top 5% of stores that opened the same week for traffic numbers and such.  The momentum that was building for this new product is gone. Haven't had an order since the 31st at 9:31pm. We were averaging 1 order every 4/5 hours. I've had to go and repair the damage on all the forums and sites where we market our products.

 

 

 

 

 

 

 

0 Likes

Shopify knows and does better than their top competitors at down-times. Thousands of people have moved from Woocommerce or Magento to Shopify, only to realize how stupid they were at not moving over sooner because of technical problems that either caused their server to go down completely or a functionality drop (say, a plugin update that broke the cart) that resulted in an equivalent effect.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
0 Likes
Explorer
44 0 17
@Josh Okay.....so how much money did you lose today?
0 Likes