How to Associate Shopify's Product Catalogue (on FB) with my FB Pixel

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New Member
2 0 9

Hi there,

I've synced Shopify with our Facebook Shop. You can see the Shopify-created Catalogue (SCC) as well as my custom-created Catalogue (CCC) here, https://snag.gy/dMhkAs.jpg. Notice that My Role for Shopify Products is No Role Assigned.

When I click on the SCC, then head to Settings, you'll notice that Shopify is listed as the Business Manager (https://snag.gy/oXeVEG.jpg). And it is my understanding that because it is not OUR Business Manager, I'm unable to Associate Event Source (our FB Pixel) to the SCC.

Is it possible to do this?

Thanks!

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New Member
1 0 2

Hey, was this solved? I'm having the same issue

2 Likes
Tourist
4 0 2

Bump, same problem. It seems absurd there are no answers to this yet, it's got be plaguing loads of people. I've scoured the internet and back looking for help with this.

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Tourist
4 0 2

Paul, did you ever figure this out by chance? Doing my head in.

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New Member
2 0 9

Hey guys.

I just made a custom catalogue and added items to it.

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New Member
1 0 1

Same issue here i used a rss feed from a app from Flexify but that doesnt scrape across the categories, any fixes for The shopify one?

1 Like
Tourist
8 0 2

I have the same issue. i get that there is no role assigned, and I can't figure out how to assign me to the shopify catalogue. 

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New Member
1 0 1

Same issue here!

I have contacted Shopify support few times but no one can solve this problem so far.

1 Like
New Member
1 0 1

Same issue here...

After discussing with Shopify support for a few days now it seems that they don't care about this.

Now looking at a Shopify alternative :/

1 Like
New Member
1 0 0

Same here need to fix this asap, can't run any advertisement...

 

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