I would like to change the tracking link on the automatic notifications. How can i do it? In this moment, the client click on the tracking number and goes to the whistl - https://trackmyitem.whistl.co.uk/tracking/s00000023711743
And no information is given to the client.
I would like to keep the tracking number and redirect to the tracking page of the site - https://www.laromy.com/pages/tracking-orders
How and where can I change that?
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Hi there @Karllota!
Ryder here, from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear your tracking link isn't redirecting properly. That being said, there is a work-around!
Similarly to how you would add a tracking number in the order's page page in your Shopify Admin, you can select Other from the Shipping carrier drop-down menu, and enter the tracking URL manually. Instead of inserting the tracking URL in the "Tracking URL" slot, you can enter https://www.laromy.com/pages/tracking-orders. You can keep also add the tracking number here for your customer's reference.
Are you using an Oberlo supplier by any chance? If you are, you can follow their guide on how to send notifications to your customers about shipped orders here.
I hope that helps. Otherwise, how is business going? Let me know if you have any questions!
It's my pleasure, I'm happy to hear you were able to make the changes!
Yes, being an entrepreneur is no joke! It does take a lot of passion, commitment, dedication, and hard work. For that reason, I'm glad you continue to try despite the hard times. I would be happy to see if I can offer any suggestions to steer you in the right direction. Do you mind if I ask what you're currently doing for marketing? There are a few different strategies you can incorporate in your marketing plan. You can look at email marketing, social media marketing, paid advertisements, affiliate marketing, etc. Once I have an idea of what kind of marketing you've done so far, I'd be happy to make recommendations.
Building a business is a lot of trial and error. You can build your business and market it, allowing you to test out how people are responding to your product. Are your visitors converting into customers? From the information available in your Analytics > Overview Dashboard, you can track your conversions.
The first thing you'll want to look at in the Overview Dashboard is how many visitor's your store had in the last 30 days. You can change the date range from "Today" to the "Last 30 days" to see that number. A good starting goal is to reach 1000 visitors in the last 30 days. Once you have that many 'test subjects', you can see how they're responding by looking at your Conversion rate. We recommend a goal of a 2-4% conversion rate after you've achieved 1000 visitors. How many visitors are you seeing for the last 30 days?
This is an accepted solution.
I'm glad you're taking time to learn the platform and it's processes. It can definitely be a learning curve! If you're interested in some good Dropshipping material to help you become more familiar, I recommend having a look at the following:
While you're not able to change products once an order is paid, you are able to cancel and refund an item while it remains Unfulfilled. Since your products are dropshipped, I suggest giving the Oberlo guide on How to Cancel an Order a read. As mentioned in this guide, you'll need to cancel the order from the supplier first, and then cancel the order in Shopify. In your case, you'll just want to refund part of an order. If your customer wants another product, they'll need to submit a new order, or you can create a draft order for them.
Oberlo has a Help Centre with other handy documentation that you may be interested in referencing. I agree with your opinion for your customers not needing to see the "Ships From" option. This can potentially deter visitors from continuing with their purchase. Included in the Oberlo Help Centre is a guide on How to Remove the "Ships From" on Products to help you with removing them.
Since you're already experienced with marketing, I won't delve into it too much. I'd just like to recommend a couple of social media specific resources that may add to your existing knowledge. In our Shopify Academy, we have both an Instagram Marketing as well as a Facebook Marketing course. Gary Vaynerchuck also offers a $1.80 Instagram Strategy worth looking into.
Congratulations on your first sale Carla! I hope your customer is satisfied with the service. Do you have a reviews app? Having a reviews app can make it simpler for your customers to provide feedback. Displaying their reviews can also build your SEO and build trust for your brand. If you don't have one yet, I recommend Shopify's Product Reviews app, and it's guide.
I hope this answers your questions. Please let me know if there's anything else I can help with!
I visited your website: https://www.laromy.com/pages/tracking-orders
You are using a third part Tracking Button which is provided by trackingmore.com.
What a surprise! I works in trackingmore.com. Thanks for choosing our products.
This tracking button is free. And it has two functions. Function one is what you're using now. The customer has to fill the tracking number into input box. Because we don't have any tracking info from you.
However, if you have enough HTML knowledge, I suggest you use Function two. It looks like below.
I guess that is what you need, right? Click here and see more tech support.
And Tracking More also provides a Shopify app. The tracking page looks like this:
The customer will receive an email once shipping status changed, based on your set-up.
5 shipping status:
Out of delivery,
Delivered Failed Attempt,
Exception (e.g, parcel is held on due to Customs Clearance.)
In this picture, the "in transit" email is able. Sellers can enable other emails by clicking the purple button.
Click shipping status in red square and customize email content.
You can click here and see more details of Tracking More Shopify App
I have beautiful Branded Tracking from UPS I want to use instead of my shopify shipping notification tracking. I have been given a custom url for the UPS branded tracking but don't know where to insert it or how to replace what I have from Shopify. Please help.
This is the custom Url from UPS.
It looks like this