How to I access Shopify help chat?

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Tourist
4 0 1

I'm trying to access Shopify support, I've been told there is a chat function. When I am asked to log in on the support page, I type in my shopname.myshopify.com and it says 'sorry this shop is unavailable' and I can't get any further. I can access my dashboard fine though, and my site is live.

I just had a few tech issues that are driving me mad and I need some help. How can I get through to support, please, any ideas?

 

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Shopify Staff
Shopify Staff
880 75 100

Hi @Jules_Loveland,

Ted here from Shopify, thanks for reaching out to us! 

I'm sorry to hear that you've been unable to contact our support. I'm not too sure why you are receiving the "sorry this shop is unavailable" message without authenticating the account. By any chance have you an old account with Shopify? For example, was there an old trial account that is closed now? If so, then this might be affecting your login but our support would be happy to take a closer look! Could you try clearing the cache on your browser or using too? Just in case something has been cached by accident. 

You should be able to contact our live chat, email and Twitter support via our Help Centre and our Facebook support is available anytime 24/7. To access our support via the help centre, I've created a short example of how to do so here, if you would like to take a look. As you are unable to sign in to the account, for now, please log in as a guest as shown in the video example and our staff can authenticate the account later if needed.

Please let me know how this goes! 

Many thanks, 

Ted | Social Care @ Shopify
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Tourist
4 0 1

Hey,

Thanks for replying. Turns out there were hyphens in my store name which I hadn’t appreciated! All sorted, thanks. 

 

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