How to Transfer Domain after Free Trial ?

Solved
Dtobias
Tourist
3 0 0

Dear Support Team,

A couple months ago, I got my free trial expired . I bought 2 domains when I signed the free trial, but now I would like to use the domains but I cannot log in the Admin Panel and I cannot contact the support.

I would appreciate if someone can help me to get my domains back, please ?

I alredy saw the steps to follow to do the transfer, but how can do it if I cannot log in to the admin panel ?

Thank you

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Peter
Shopify Staff
Shopify Staff
2290 243 480

Hey, @Dtobias

I'm sorry to hear you're having trouble connecting with our support. To reach out to us, you can reach us through our help centre to schedule a callback or strike up a chat, or you can reach out to us via Twitter & Facebook. To access our support via the help centre will require entering your question, then selecting "contact support" at the bottom of the page. It does not require that you login to the admin as there should be an option to access support without logging in. 

To dive into your question, domain purchases will require that you wait a 60 grace period after the purchase which is a restriction put in place by ICANN and not something we can bypass. Once the 60 days have passed your domain will be eligible to transfer away from Shopify to another domain manager. If your account does not have an outstanding invoice then we can add additional trial time to the account to allow you to transfer the domain. 

From the sounds of it, the 60 days have likely come and passed for your domain purchases so if this issue hasn't yet been resolved then feel free to respond to my email titled "Shopify Forum Support" to verify your store. From there, I can review the account to help you with the transfer process. 

 

Peter | Social Care @ Shopify 
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luv4dubb
New Member
1 0 0

Good Morning, 

I am having this same issue. I am unable to contact Shopify via chat or email as it is "grayed out" on the website and wont' let me submit - I assume because my free trial has long ended. Can you please assist me with this? I am trying to transfer my domain out of shopify. 

 

Thanks!

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@luv4dubb 

Happy to help! I've sent you an email. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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sweetjoynails
New Member
1 0 0

Hi,

Can someone please assist me in transferring my domain? My free trial has expired.

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@sweetjoynails 

You bet. I've sent you an email. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Richzp
New Member
1 0 0

I have exactly the same problem, ty free trial expired and I can't contact support. Can someone help me?

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@Richzp 

I have sent you an email. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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AdelinOles1
New Member
2 0 0

Hello Peter,

I have the same challenge! My trial period expired and I want to use the domain on a different website. In order to do that I need to change the DNS records, but obviously I cannot access my domain since the Shopify trial expired. Would you be so kind to support me as well?

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AdelinOles1
New Member
2 0 0

I also want to ask if the renewal of the domain goes automatically via PayPal or it does not work if the trial period ended.

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