How to add Event Id to Facebook pixel purchase event?

Nomy
New Member
2 0 1

hi, since the update of the new Facebook channel there have been a lot of issues with FB Pixel. Currently I am having issues for one of my client. It says same event id received for many instances. I wanted to do how do I add the event id to the purchase event. Pixel is installed by the app and there is no option to modify the installation. In the data sharing option I have selected maximum. 

anyone have solution for this? 

Screen Shot 2020-12-23 at 5.06.08 PM.png

Jane0507
Tourist
4 0 1

Hi @Nomy , 

I suggest you to use this app: Facebook Multi Pixels https://apps.shopify.com/facebook-multi-pixels

You will not get that error. Their support is also great too. 

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Nomy
New Member
2 0 1

i have to use the new facebook app. can't switch to a new app

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kiennguyen
Shopify Partner
15 0 1

If you are using facebook pixel from Shopify, I think you can't custom in the app. Maybe you should contact Shopify to resolve it

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ElizabethRae
New Member
1 0 1

Hi, we're you able to resolve this? I'm having the same issue...

Scott1986
Tourist
6 0 1

Same issue here, I think its because I input my pixel into the Facebook text box PRIOR to installing the shopify facebook app. It's the only thing I can think of. Now I cant see that text box anymore because it is replaced with a link to the app.

Did anyone find a solve?

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LuisIvan
New Member
3 0 0

Hi there, were you able to fix it?

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kiennguyen
Shopify Partner
15 0 1

Hello, I think that the Facebook version is updating.
We also encountering the same issue.

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