How to cancel plan payment?

New Member
1 0 0

We are using a free 14-day period and have chosen a plan.


I entered my card information, but I changed my mind and want to cancel it, but I do not know how.


Is automatic payment canceled when you close the shopping mall?


The free trial was not over.


Shopify Partner
1154 133 200

If you close the store before trial ends, you wont be charged.

Sergiu Svinarciuc | CTO @
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to or our blog
1 Like
Shopify Staff
Shopify Staff
579 38 55

Hi @yhlee,


Ted here from Shopify, thanks for reaching out to us!


This is a great question! So even if you select a plan while still on a trial, you will not be charged for anything until your 14-day free trial ends. This automatic payment will indeed be cancelled if you close the store beforehand. You should be able to close the account as shown in this guide, or by following the steps below:

  • Log in to the admin section of your store here;
  • Click on Settings.
  • Next, click Account.
  • From there, Scroll down to the bottom of the page and click "Close my Store".


At Shopify, we are always looking for ways in which we can improve, so I'd love to hear some feedback from you if you have the time! Can I ask what changed your mind about Shopify? How did you find the platform? Were there any features that were missing or areas you would like us to improve?

Thanks a mill, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog