How to cancel the shopify subscription

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New Member
1 0 0

Hello,

I wanted to test out the shopify and started the 90 days free trial. I created shop and put it online, so I had to subscribe to some plan.

It is already more than 2 month, that I never ever used it and forgot about it.

Today I got paypal notification that 29.99$ was paid to shopify.

I logged in to my shop dashboard and closed the store. Is it how I unsubscribe from further payments or I need to do something else too?

Is it somehow possible to get back this 29.99$ as I closed the store immediatelly?

If so how can I request it?

Thanks.

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Shopify Staff
Shopify Staff
908 85 161

Hey, @tobedeleted!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

Once your store is cancelled no further payments will be taken from your account. I can confirm that your store is cancelled for you if you'd like and I can see if you are eligible to have that subscription invoice refunded? In order to do so, I will just need to verify you as the account owner. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I can take a look for you.

Speak soon! 

 

Lulu | Social Care @ Shopify
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