It's not possible to change that text because it's Facebook's Sales Policy. All merchants are required to follow those guidelines in order the be eligible to use the Facebook channel. You can learn more here: https://docs.shopify.com/manual/sell-online/facebook/processing-orders
Hope this helps!
Yes but the policy also states that custom made or "final sale" items are exempt. All my stuff is custom made but they still keep that text there. Takes longer that 5 days to produce sometimes and are custom so no returns per their own policy. Not sure how Facebook thinks they can dictate MY store policies. That's just not right. Either way I've put in the Product text per their policy custom made send final sale notes.
Section B item #4 states the following, but they still keep those two notes there I also put in my products hey take up to a week or more to produce Sometimes I hate Facebook and their policies
IMPORTANT NOTICE RE: FINAL SALE. The above return and refund terms do not apply to Products listed as “Final Sale” in the Product Listing, such as for customized or perishable products. Final Sale items are non-refundable and cannot be returned (except as expressly permitted under the Product Listing or required under applicable law).
I might be coming into this a little late, but if you are selling custom goods that require longer times to ship, you can actually contact Facebook to request that they edit those terms as they appear on your page. It doesn't self-edit automatically, but if you explain your situation as it pertains to their own terms of service, they may be able to create an alternative for you!
Hope this helps!
It seems as though Facebook has updated their return and shipping policies, but it hasn't taken affect in the Facebook Store by Shopify.
This is what the policy currently states,
Will it be possible to change Return and Shipping related information in the future? How long until these things might potentially be updated?
Not happy with the changes made. This has been a hassle. Not user friendly at all and a lot of liberty taken without giving the shop owner alternative options during roll out. Have you actually EVER tried getting someone to help with things on Facebook. It doesn't happen. So now the shop order of products is up to them as to how they look on the page during inventory entry on FB, they have access to a lot of proprietary information, and they tell us what the return policy is on custom orders. I find all of this seriously aggravating and unacceptable.