How to change payment provider Order ID?

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Tourist
9 0 2

When we receive a new order from shopify the transaction is added to our payment gateway's back end as usual. The problem we have is the shopify order ID is no where to be found. All we get is some strange and irrelevant number for the Order ID as shown in the screenshots. How do we see the REAL order ID? Our accountant's can't even begin to reconcile these transactions because not a single thing matches between shopify and our transaction listings in our payment gateway.  It couldn't be more useless.  We're using Moneris as our payment gateway for this.  Shopify provides this as one of the ready to go solutions, so its not something custom we have done.  Its purely a Shopify limitation.  

What I get:
Order ID I getOrder ID I get

What I want:

Order ID I wantOrder ID I want

 

 

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New Member
2 0 0

I'm working on this same issue. Did you ever find a solution?

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Tourist
9 0 2
no, its not fixable. but what you can do is drill down when viewing the
order in the Shopify admin and it will show the (same) ID that is used
on the moneris side. so you can at least match order to transaction.
its like below in order notes or something.