How to change the tracking number

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Excursionist
29 0 5

Sometimes I put wrong tracking number so I want to know how to change it, after fulfill and close the order.

It is possible to re-open the order, but I couldn't find the way to change the tracking number.

Anyone has a clue? Please share. Thank you!

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Shopify Partner
153 0 9

Hi Joseph,

Are you submitting the tracking via the API? or are you entering them manually?

 

Charlie

@Fulfillrite

e-commerce order fulfillment made fast. simple. easy. www.fulfillrite.com
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Excursionist
29 0 5

I do everything manually for now since there's not a lot of orders

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Shopify Partner
153 0 9

Hi Joseph,

From the admin dashboard click on Orders then select the fulfilled order that you'd like to edit. Look for "We successfully fulfilled 1 line item" click on this line and it will expand and give you the ability to update/edit your tracking for the fulfilled order. See screenshot below.

Good Luck,

Charlie

@Fulfillrite

e-commerce order fulfillment made fast. simple. easy. www.fulfillrite.com
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Excursionist
29 0 5

Wow it works! Thank you very much!! Have a good one!

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New Member
2 0 1

This has been updated, now you need to access this from a drop-down menu at the bottom right side of the order page - it will say "more" and you just choose "edit tracking"  Hope that helps!  

 

Choose edit trackingChoose edit tracking

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New Member
1 0 0

Can you please clarify if I edit the tracking number, will the notification be sent to the customer?

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