How to close shopify store?

10 0 0

Hi, i dont have payment method for shopify in my country so i want to close my store. My store is on pause plan so i clicked the "remove online store" button but i think my store is currently in pause mode. How can i close it (without accessing admin section)?

Shopify1.pngShopify 2.png

Shopify Staff
Shopify Staff
103 7 12

Hey @karmelito!

This is Finley from the Social Care team at Shopify. Thanks for reaching out to us!

If you're on the fully paused plan, then you won't be able to access your Shopify Admin and close your account without logging in and picking a plan.

In saying that, if you'd like to close your store, we can help you do this.

I've sent an email to your Shopify Community email address with some information that I'll need to gather for the Accounts team to close the store on your behalf.

Once you reply to that, we can get that process going.

I look forward to hearing from you.

Thank you!

Finley | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog