How to close shopify store?

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Tourist
10 0 0

Hi, i dont have payment method for shopify in my country so i want to close my store. My store is on pause plan so i clicked the "remove online store" button but i think my store is currently in pause mode. How can i close it (without accessing admin section)?

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Shopify Staff
Shopify Staff
103 7 12

Hey @karmelito!

This is Finley from the Social Care team at Shopify. Thanks for reaching out to us!

If you're on the fully paused plan, then you won't be able to access your Shopify Admin and close your account without logging in and picking a plan.

In saying that, if you'd like to close your store, we can help you do this.

I've sent an email to your Shopify Community email address with some information that I'll need to gather for the Accounts team to close the store on your behalf.

Once you reply to that, we can get that process going.

I look forward to hearing from you.

Thank you!

Finley | Social Care @ Shopify 
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