Hello to every one,
I'm trying to contact Shopify but it seems no option is available to send an email, contact by phone, let alone through live chat.
Anyway, in case Shopify support is reading this, I do have an issue with adding a domain to my in-development Shopify store. Previously, this domain was used by the previous owner, but now I'm creating a new Shopify store for it and I want to use this domain.
How can I proceed?!
Thanks in advance,
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This is an accepted solution.
Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble contacting our live support. Have you tried this method?
In terms of what to do about this domain, the domain owner would need to verify with us that they have ownership of the domain. They would need to send us a screenshot from their domain host dashboard displaying their email address and the domain itself:
Either the account owner can contact support to request that the domain is freed from the old store, or you can share the MyShopify URL for their new store, where the domain owner is also the account owner, I can email them asking for them to send along this information.
Let me know your thoughts!
Hi, That's what I call a great support response.
In fact, I heard some noise from people, especially on social media, complaining about Shopify support. Still, I think to contact support you should not need a video guide to tell you how to do it lol.
Anyway, going back to my issue, I'm not sure how can I prove the ownership for my domain, here is a screenshot for my Cloudflare account. Also, I can put a TXT code on the DNS settings to prove the ownership.
I want to connect this domain to my currently in development store on "1kuti-com.myshopify.com". Let me know
Again thank your detailed response
Alternatively, I'd be happy to try to assist you here. What is the MyShopify URL for the store in question?
Is your domain a third party domain? Have you ensured that you have the correct A and CNAME records installed in your third party domain dashboard? You can read about that here.