How to delete Shopify locked account when trial ends?

57 0 11

I have another Shopify account but it has been locked out because my trial ran out

How can I delete the account if I can not access the back end of the store?

Shopify Staff
Shopify Staff
295 26 41

Hey, @jayboogie!

Ash here from the Shopify team.

Thank you for reaching out with your question! I'm happy to help out. When the free trial ends, if no plan is selected then the account will go into the frozen state. A frozen account is essentially closed, but can be re-activated upon selecting a plan and adding billing information to the account. If you no longer wish to use the account, then you can simply leave it in the frozen state, and it will eventually be marked as a dead shop and the information will be removed from the platform. 

Let me know if you have any further questions about this, and I'll be happy to help out. 

Ash | Social Care @ Shopify 
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