Ash here from the Shopify team.
Thank you for reaching out with your question! I'm happy to help out. When the free trial ends, if no plan is selected then the account will go into the frozen state. A frozen account is essentially closed, but can be re-activated upon selecting a plan and adding billing information to the account. If you no longer wish to use the account, then you can simply leave it in the frozen state, and it will eventually be marked as a dead shop and the information will be removed from the platform.
Let me know if you have any further questions about this, and I'll be happy to help out.
There should be no issues using the same email address to create a new account on Shopify. In order to sign up for a new account with the same email address you used previously, head over to this page here and click the button that says "Start Free Trial". The system shouldn't stop you from entering a previously used email address when signing up, but if that is the case, please take a screenshot of any error messages you get and reply here to show me.
Looking forward to hearing back!
Happy to have found you here. My trial account just expired yesterday and I want to continue it with a plan. Unfortunately, I can't recover it now even with a password.
When I tried to log in several times it would go to a window that says 'there's a problem loading this page.' So how can I select a plan to be able to continue if I cant access my account?
Ash here from the Shopify team. Welcome to the Shopify Community, and to this thread!
Once a trial expires, you should be able to continue with the account by logging into the account and selecting a plan. It sounds like you're running into an error message though, so let's try some troubleshooting steps. Could you please try the following steps and reply back here to let me know if this resolves the issue:
If the issue persists after trying the above, please take a screenshot of the error you're getting and send it over in your reply here. I hope to see everything work out as expected!
I'm so glad to hear this worked out for you! Let me know if you need any further assistance going forward. We're always happy to help out.