How to delete Shopify store after trial period

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New Member
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I want to restart my Shopify store but the trial ended and now I cant access the account anymore. I want to use the shopify store name but i can not until the old store gets closed. please advice thank you

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Shopify Staff
Shopify Staff
426 45 85

Hey @!

 

Cal here from Shopify, thanks for reaching out to us. When your free trial period is up, the store automatically becomes frozen if you haven't opted to add your credit card details to your account in order for a paid subscription to start. You should be able to log in to the store using the MyShopify URL that you have used, and your password. It will prompt you then to choose a paid plan. I recommend starting with the basic plan, which is 29USD a month, while you get your store designed and set up correctly. 

 

Let me know how it goes and if there's anything I can do to assist. 

Cal | Social Care @ Shopify
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New Member
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I used my personal email for the shopify store and i would like to redo the whole website under the official company email but I need to use the store name.

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Shopify Staff
Shopify Staff
426 45 85

Once you log back in using the original credentials, you can then, once you are logged in as the account owner, change the account owner's email address to whatever you wish. You can also change the legal name of the business. The only thing that cannot be changed is the MyShopify URL, which will always be the same. 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Once I log in, it goes straight to Your Free Trial has Expired. Please pick a plan. Is it possible to delete the MyShopify URL and start from scratch using the same URL? I made some errors with the information in the test shop but now would like to start again but this time for sure.

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Shopify Staff
Shopify Staff
426 45 85

Yes, as your free trial is over you must pick a plan in order to continue the service. There is no way to delete the MySHopify URL, which is now associated with that account and will only ever be associated with that account. As I mentioned above, it cannot be altered. I suggest chatting to our live support team, and making a request for a small extension to your free trial, should you know a little more time to familiarise yourself with the Shopify platform. 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Hi Cal,

I have the same issue and I need to delete my store because of some mistakes I have there but my 14 days trial has been expired and I can't login to my admin anymore. I tried to contact your live support via email and chat but I got below page with error. I tried with different devices and browser but none of them worked.

Please help me regards this urgent matter.

 

Thanks,

Mahsa

 

 

 

error.jpg

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