Hi, I've created few test shops (under 14 days trial) on Shopify using my personal email account, one of which I would like to use as the actual shop.
Now I'm ready to start the Shopify store for real but I decide to setup the store using my company email account instead my personal email account. Given that the actual store name has already been used by my personal email account, can Shopify staff help me to delete this store as well as other trial stores so my personal email account does not look so messy and at the same time I can use my company email account to start a new store with the same store name?
Ted here from Shopify, thanks for reaching out to us!
I'd be happy to assist here! I'm just after sending an email to you privately. Once I can verify that you are the account owner, I'll be able to take a closer look at the setup and we can help change those details in bulk.
If there is anything else I can help you with, please let me know, I'm happy to help!
Thanks a mill,
Hello @Ted ,
i appreciate again your understanding and i prefer the first solution that you have suggested it to me that i should close my store and you will be able to add the free days to my account so i copied my theme for now and i will be waiting for your reply before closing my store
i'm very thankful for your solutions.
Thanks, @YF! I've just emailed you back there. If there is anything else I can help you with, please let me know, I'm happy to help!
hello again, @Ted
so the thing is that i stopped my acc and i prefer to reply me by ig
REMOVED so that i'll be able to text you when to process the free days (facing an email problem)
i'll be waiting fo you reply by ig and Thank you.
It's not possible for me to contact you via Instagram or a different way, however, please contact us here when you are ready to open your account again and our Support will take a look at everything in full. I've left a note internally and any Support member will be able to help.
Have a great day!