How to disable customer account?

Solved
javadevmtl
Tourist
6 1 0

Hi, according to his: https://help.shopify.com/en/manual/customers/customer-accounts#disable-a-customers-account

We can disable a customer account. When I go click on the Customer's account, at the bottom I only see a red "Delete Customer" button. How do we disable a customer?

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Miles
Shopify Staff
Shopify Staff
469 66 108

Hi, @ javadevmtl!

I'm Miles from the Social Care team at Shopify. If a customer has an account, you'll see the option to disable it at the top of their customer profile. If they don't, you won't see this option and instead see a delete customer option. Here's a screenshot of where you can find the button:

27-06-t40a7-7kcdq

Once you've clicked the button, you'll be reminded that a customer will no longer be able to log in and you can then click "Remove account". A customer won't be notified of this removal and you'll need to send a new account invite for the customer to be able to create a new account.

If you're seeing something different to this, could you please let me know what you're seeing? Screenshots are also super helpful - but please make sure you don't show any sensitive customer information.

It sounds like you have a growing list of customers so I wanted to ask about your email marketing strategy. Do you currently market to your existing customers or those signed up via your website? If not, I highly recommend checking out some of the options we have to build a great email marketing campaign for your existing customers.

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Thanks!

Miles | Social Care @ Shopify 
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javadevmtl
Tourist
6 1 0

This is an accepted solution.

Hi thanks! Didn't realize we first had to send an account invite and then the customer has to accept the invite.

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