We have specific customers that we want them to have always Free Shippping and the possibility to add a coupon code.
Lets say that this customers are "High Valued Customers" that have gained the benefit to have always free shipping, no matter if they want to redeem a promo code or an automatic discount.
So, is there a way that can I grant Free Shipping to those users without excluding them from any other discount?
Dani here from Shopify. Thanks for reaching out!
In order to do this, you'll need to enable a third-party shipping app. Bespoke Shipping looks to do exactly what you need. You can set a special rate based on their customer tag. For example, you could tag your VIP customers with VIP and then set a free shipping rate for anyone with that tag.
One thing to consider is that any shipping app that will affect the rates at checkout needs to access our Shipping APIs. In order to do this, your store will need to have Carrier Calculated Rates addon enabled on your store. We can add this to your account in one of three ways:
Let me know if you have any further questions.
All the best,
Dani | Social Care @ Shopify
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