Thanks for reaching out. I'd be happy to look into your account to see what can be done. What we'll need to do from here is verify your account and review the billing situation further. For this, I have sent an email to the email listed on your Forums account with the subject "Shopify Forums Support." If you can reply there with the requested information then we can continue with the troubleshooting.
If there is anything else I can help you with, please let me know.