How to install Facebook pixel

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I'm trying to install Facebook pixel on client store, but the option to copy and paste the pixel has disappeared. The only option I can see is to use the Facebook Channel app. 

So I've downloaded the app. However, when I try to connect the app I get the following error: "This page needs to be added to the selected Business Manager to continue".

I've added the Facebook page to our Business Manger already but whatever, I tried the "Add Page" button anyway.

Then I get another error saying: "You need admin access of the page you're trying to connect."

The thing is, I am already a page admin. 

Is this a bug? Anyway know what's going on?

 

 

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You should  be able to add the Pixel ID under the store's preferences.

Online Store > Preferences > Facebook Pixel

Is it not appearing there? Let me know. 

Thank you,

Kyle Kopelke

 

 

Let's get Shopify figured out together. Get live USA-based customer service for your current or upcoming web project.

We offer free and paid Shopify support.
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 Hi Kyle,

This is what I see. It only gives me the option to connect via Facebook app.

Screenshot 2020-09-24 at 08.42.58.png

Is there any way to set up the pixel without the app?

 

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Update:

My client was able to connect the app and created a new Facebook pixel within Shopify (there was no option to paste the existing pixel code).

The problem is that now the pixel ID on the website doesn't match the pixel ID on the ad account.

Any suggestions?

 

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I am having the same exact issue right now. 

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That option is gone. Any other ideas?

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Hi All,

This must have just rolled out as I saw this with a new clients store this morning. I'll troubleshoot further and get back to everyone either way.

Kyle

Let's get Shopify figured out together. Get live USA-based customer service for your current or upcoming web project.

We offer free and paid Shopify support.
Monday - Friday | 9 AM — 5 PM EST
Email: hello@freshnarrative.io | tel: (443) 345-8162
Baltimore, Maryland, United States
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