How to pause our store

13 1 2

Hello trying to pause my store,shows me to confirm my debit card and once I confirm it nothing happens.

It is a 3 month break

Shopify Staff
Shopify Staff
204 26 36

Hi, @tafko2001 !


Sorry to hear you're having some trouble getting the store paused. Are these the steps you're taking to pause the store?


If so, can I ask you to try this from another browser or device entirely to see if this is something local. If you're using Google Chrome, trying to troubleshoot this using an Incognito window can also be helpful.

Oliver | Social Care @ Shopify 
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216 7 23

Hi tafko

Here's our instruction on how to pause your Shopify store. Please note that after you’ve paused your Shopify store, it only disables checkout which means the customers can’t buy your products but they still can see them. What’s more, you will be charged the cost keeps running your store. Or else, you need to cancel the apps individually. In addition, when you pause the store, you will get a final bill from Shopify if you still have any charges on your account.

Hope this helps!

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.