How to remove my credit card from shopify payment method?

sanchita
New Member
2 0 0

I want to remove my credit card from shopify payment method, but there is no option to remove, only you can add cards. Please suggest me.

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Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @sanchita 

 

Bo here from Shopify Support! 

 

Thank you for reaching out regarding this. Cards cannot be removed from your Shopify account through the admin, they can only be replaced. This is to ensure that there is always a card available to charge when your invoice is due. Once you add a new card to your account this is the only card that will be charged. If you would like to have the card taken off your account completely I can look into getting this sent to our Account Integrity team to get this actioned. Could you please explain why it is that you require this card to be removed?

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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jasonavada
Navigator
309 11 37

Hi @sanchita,

Credit card details are your billing information on Shopify. As we may know, these are very important and sensitive, So important that you had better keep it secured carefully enough. Currently, on the Shopify platform, you are only allowed to pay for your expenses with a valid credit card from Mastercard, Visa, or American Express. Debit cards are not available for now. One more thing you have to know is that your credit cards must allow Recurring Payments service to be functional with Shopify.

If you are based in the United States and have a USD bank account that accepts Automated Clearing House (ACH) debits, you can verify your account to use as your functional payment method. To be sure, you should check with your bank to see if your account accepts ACH debits.

In case there are some changes with your credit card details, you have to make sure that you would update those on Shopify. In this article, we will find out how to change your credit card details on the Shopify platform.

Hope this helps!

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.
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Southbooth
New Member
1 0 0

I would like to remove my credit card details due to me closing my store and I do not wish to leave my information in shopify s hands for no reason

So if you can please send me an e mail on how to remove my details 

My email is: karimeldessouki4@hotmail.com

Thankyou in advance

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LaurysGlamour
New Member
2 0 0

Hi, I have been trying to remove or replace my credit card payment method, because I got a new card a while ago, so I wonder if I can get a link to sort out that issue as soon as possible which is urgent before I launch my store, I also need some help with removing my shipping and taxes on my Shopify products pages?

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Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @Southbooth 

 

I reached out to you via email on Nov 10th regarding this. Could you please respond to ticket 20649381 so that I can escalate this for you and have those details removed for you? Thank you! 

 

Bo

Bo | Social Care @ Shopify 
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Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @LaurysGlamour 

 

Bo here from Shopify Support! 

 

Thank you for reaching out regarding this. To update your card details on your store please go to Settings > Billing. You can then replace it by clicking the following:

Could you tell me a little more about the taxes and shipping that you want to remove from your product page? Where on the product page are they showing? Could you send me a link to one of your products or send me a screenshot of where they are showing currently? What theme are you using?

 

Looking forward to hearing from you! 

Bo

Bo | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Lux-barbie-bout
New Member
1 0 0

Why can’t I just pause my store?

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Bo
Shopify Staff
Shopify Staff
1680 175 489

Hey there, @Lux-barbie-bout 

 

To be eligible to pause your store using either Pause or Pause and Build, your store needs to be on a paid plan and at least 60 days past the free trial period. If your store doesn't meet these criteria, then you can't pause your store.

You can pause your store in the following ways:

 

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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doduccuong
Tourist
3 0 1
 

Hello. I also want to remove my tag from shopify. I don't sell any more. Last month, I was charged without realizing it.

my account: doduccuongvms@gmail.com

Thanks

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